Refund policy

Returns

- You have three days from receipt of product to report breakage or errors in shipping

- If you are not completely satisfied with your purchase simply return the item, within 30 days of receipt.

- The item must be in its original packaging and include all documentation.

- We will only accept products for refund or exchange within a 30 day period after you receive it.

- We are not responsible for items that arrive to us broken or are lost in transit.  

  We recommend using a carrier that will insure the products you are returning.

- We are not responsible for the cost of returning an item for exchange or refund.

- We do not warranty against traumatic breakage of Chemex products.

- We do not offer exchanges or refunds on items not bought directly from Chemex Beans.  

  Please contact the store which the products were originally purchased from for assistance with these transactions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ChemexBeans.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ChemexBeans.com and we will provide you the address to ship back our item

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, we will provid you and address by mail.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.